Basic help (technical and account/key)

[Cerovan]

Hi everyone,

This thread is to redirect you on the best places to help you about your issues related to your account/key and technical problems.

If you have an acount or technical issue on TrackMania² Canyon or TrackMania United Forever, please contact the Ubisoft Support : http://support.ubisoft.com

If you have a problem with a TrackMania United Forever key, please contact the Ubisoft Support : http://support.ubisoft.com

If you have a problem with a TrackMania² Canyon key, please contact the GamesPlanet Support if you have bought the game on the official site or the Ubisoft Support if you have bought on the Ubisoft Shop:

• GamesPlanet : support.maniaplanet.en@gamesplanet.com
• Ubisoft : http://support.ubisoft.com

Have fun on ManiaPlanet!

[om23]

Hi,
I bought a key on ebay, where is the suport for this one?

thx

[Cerovan]

The official site and the Ubisoft Shop are the two only legitimate places where you can buy our games.

[om23]

hmmm ok,
but I bought a key on ebay, it is around two months ago.
I played it by myself for a week and gived it than to my clan buddy from tmuf.
after he didn´t played it for a month, I gived it to another clan buddy.
(this not a sharing key, i wanted to give it out to someone who want play it )

now the problem is: after a maniaplanet update, it says the key is not activated

can´t play it anymore.
thx

[Cerovan]

now the problem is: after a maniaplanet update, it says the key is not activated

can´t play it anymore.
thx

I suggest you to ask for a refund to the shop. Then if you want to buy the game, feel free to go to one of our shops

[om23]

does it means, thet my key is not legal?

[jonthekiller]

does it means, thet my key is not legal?

Yes

[om23]

don´t u want to know who sold it to me or check this key?
maybe it is bought from official and sold on ebay than?

[jonthekiller]

don´t u want to know who sold it to me or check this key?
maybe it is bought from official and sold on ebay than?

It's useless to check your key if you haven't buy this key on Gamesplanet or Ubishop.

It's not authorized to sell a key on ebay.

If you have the link to buy keys on ebay, you can send this at Cerovan by PM.

[om23]

it´s also not allowed to buy a key from nadeo and sell it than on ebay?