Doesn't explains why server had no UPS.

We're not annoyed by the downtime, but how long it takes... and there is no explanation why.

Something like 'We had a trouble and need to recover the database' or 'there is hardware issue that needs to be solved, ETA xx' would definitely help.

Scotteh wrote:Never in my life have I played a game on the PC that hasn't had downtime with servers atleast once.

It happens, find something to do for a few hours while they fix it, it's no biggie.

But seriously, it takes incredibly long.
Within my company downtime of 1 hour means penalty.