Payment Refused

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Joined: 09 Jul 2012, 17:41

Payment Refused

Post by Flaps » 09 Jul 2012, 17:44

I got the email, with the promotion code.

Finally got through the queue and on to the purchase page... I entered the code (and after a couple of minutes) the price went to 0.

I type my email adress in, accept that I'm over 13, and click submit.

After waiting ages, it says payment refused.

Tried again, and it's put me back into the queue...

Anyone know how to fix this?

Posts: 1
Joined: 09 Jul 2012, 17:32

Re: Payment Refused

Post by Ev1L4oBG » 09 Jul 2012, 17:45

I get payment refused too! After clicking confirm... Pls fix I rlly wanna play this game! :yes:

Also I get 502 Proxy error... Prob the servers are overflooded

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Joined: 09 Jul 2012, 18:30

Re: Payment Refused

Post by duPpehz » 09 Jul 2012, 18:33

ive got this same prob! More like that proxy error now only, only got the payment refused thingy once.. help pls?

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Joined: 09 Jul 2012, 18:36

Re: Payment Refused

Post by Cooshan » 09 Jul 2012, 18:39

Yeah I was getting this. I contacted support and they replied with:

We apologize for the difficulties you experienced when trying to purchase from our site.

Unfortunately - like with other internet applications - temporary problems with the payment service can occur for reasons outside our influence (e.g. server downtime, network problems etc.).

Our servers are down, so please try again tomorrow.

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Location: France

Re: Payment Refused

Post by Cerovan » 09 Jul 2012, 19:03

The GamesPlanet websites has a majour issue actually. They're working to fix this asap, be a little patient please :thumbsup:
Online Programmer & Meme Master ヾ(⌐■_■)ノ

Access to your Player Page

You have troubles, please contact the Ubisoft Support

Maniaplanet Documentation (Editors, Scripting, Title Pack, etc...)

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Joined: 09 Jul 2012, 19:30

Re: Payment Refused

Post by maniaplanetshopsupport » 09 Jul 2012, 19:49


I am writing from Maniaplanet Shop support to give you some updates about the ongoing issues you may be experiencing when trying to redeem your code on our shop to obtain your Shootmania Beta Pass.

Due to the large number of users connected on the checkout page at the same time, we have been forced to put in place a waiting queue, in order to avoid overloading our servers.

We are constantly monitoring the situation and we hope to be able to progressively allow more people to enter the queue.

We ask you to bear with us as we do our best to let all of you Shootmania fans play the Beta version of this awesome game.

Thanks for your patience and understanding, and please accept our apologies for the difficulties you are experiencing.

The Maniaplanet Shop Support Team

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Joined: 09 Jul 2012, 17:41

Re: Payment Refused

Post by Flaps » 09 Jul 2012, 22:02

Well at the time of posting this, I went from payment refused to the proxy error.

Now I can't get passed the queue at all... my browser has been in the queue and has been refreshing every now and then for the past 3 hours.

I do hope this gets sorted soon, as I don't want my voucher to be invalid by the time I get to redeem it.

I have faith in the team.

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Joined: 10 Jul 2012, 06:53

Re: Payment Refused

Post by Gornodd » 10 Jul 2012, 06:56

The problem still remains for me here. I tryed doing the activation yesterday before the whole queue thing but had a "page not found" error and again today morning and the problem persists.

I really wanna play this game. Make it work please!!!

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Joined: 09 Jul 2012, 19:30

Re: Payment Refused

Post by maniaplanetshopsupport » 10 Jul 2012, 08:05


Should your voucher expire, please do not hesitate to contact Maniaplanet Shop support ( They will be able to help.

The situation seems to be back to normal right now (as we are outside peak hour), we invite you to try again.

We will keep following the situation closely anyway.

Thanks again for your understanding!

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Joined: 10 Jul 2012, 06:08

Re: Payment Refused

Post by ImRight » 10 Jul 2012, 08:12

I have just tried again and i am still getting the "Payment Refused" Issue..... any ideas on how this can be rectified on the user end or is this still an issue with the mania planet servers?

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