Lost playerkey -> validation code generation

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CrunchZ
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Joined: 06 Feb 2014, 23:52
Location: Cochem

Lost playerkey -> validation code generation

Post by CrunchZ » 03 Feb 2018, 19:17

Hey guys!

because my account is pretty old, I unfortunately lost my playerkey + E-Mail to it. As you need a validation code, which I don't have, I do need my playerkey back or need a new one. I already wrote to Ubisoft Support, 4 weeks ago, no answer. :roflol:

I just thought about, if I buy Canyon (non-Steam), do I get a key, which I can use for generating a new validation code? I need this to be answered, because I don't want to waste 20 euroes. Thanks.

Or any other solutions for this problem?

Regards.

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nighthawk4571
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Re: Lost playerkey -> validation code generation

Post by nighthawk4571 » 03 Feb 2018, 23:36

Hi CrunchZ

If you bought the game through Ubisoft, I guess you should try contacting them one more time: https://support.ubi.com/en-GB.

If you bought it through the NADEO (Maniaplanet e-shop team) site, you could try sending your request, including your Player Name (login) and the email address you used at the time of purchase, to: support.maniaplanet.en@gamesplanet.com.

If Nexway, try: ( Maniaplanet/Nexway Customer Care) maniaplanet_en@nexway.com or https://eu-maniaplanet.nexway.com/contact.html
Their account page: https://eu-maniaplanet.nexway.com/accou ... count.html/ You can find your Activation Code here.

It might also be an idea to send a pm to Alinoa, as she often helps with Ubisoft support issues:
memberlist.php?mode=viewprofile&u=60.

Good luck! :thumbsup: ... :pil
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CrunchZ
Posts: 43
Joined: 06 Feb 2014, 23:52
Location: Cochem

Re: Lost playerkey -> validation code generation

Post by CrunchZ » 04 Feb 2018, 15:26

nighthawk4571 wrote:
03 Feb 2018, 23:36
Hi CrunchZ

If you bought the game through Ubisoft, I guess you should try contacting them one more time: https://support.ubi.com/en-GB.

If you bought it through the NADEO (Maniaplanet e-shop team) site, you could try sending your request, including your Player Name (login) and the email address you used at the time of purchase, to: support.maniaplanet.en@gamesplanet.com.

If Nexway, try: ( Maniaplanet/Nexway Customer Care) maniaplanet_en@nexway.com or https://eu-maniaplanet.nexway.com/contact.html
Their account page: https://eu-maniaplanet.nexway.com/accou ... count.html/ You can find your Activation Code here.

It might also be an idea to send a pm to Alinoa, as she often helps with Ubisoft support issues:
memberlist.php?mode=viewprofile&u=60.

Good luck! :thumbsup: ... :pil
Thanks, so far. I pm'd Alinoa for the Ubisoft ticket. Also, if that won't work, I will probably write to the maniaplanet support@gamesplanet, 'cause I bought it through Nadeo. :)

CrunchZ
Posts: 43
Joined: 06 Feb 2014, 23:52
Location: Cochem

Re: Lost playerkey -> validation code generation

Post by CrunchZ » 04 Feb 2018, 21:51

Image

"Message could not be sent."

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TMarc
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Re: Lost playerkey -> validation code generation

Post by TMarc » 04 Feb 2018, 22:20

Probably the wrong mail.

From Germany - if you really used Gamesplanet for your purchase, it is: hilfe@gamesplanet.com (source: https://de.gamesplanet.com/support)

Nowadays the Maniaplanet store is done by Nexway.

The best is now to wait for an answer from Alinoa, since "spamming" various support hotlines would only increase their overload.
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Alinoa
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Re: Lost playerkey -> validation code generation

Post by Alinoa » 05 Feb 2018, 11:33

Hi CrunchZ,

I pm you ^^

For recovering keys, you have two options:
-either contacting the customers service of the shop where you bought the game
-either contacting the Ubisoft support: https://support.ubi.com/
Ubisoft Support
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