Hi,
What I meant is to keep on talking with the support regarding your request as you already opened a support ticket.
The support can help you out on these questions
Basic help (technical and account/key)
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Re: Basic help (technical and account/key)
Ubisoft Support
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Re: Basic help (technical and account/key)
Hi,
So I wanted to return to TrackMania after a 4-or-so-year hiatus (registered when TM2: Stadium was free for 15 days for the first time) and I found my account lost. When I tried the in-game reset password function I got an error message:"There is no mail in the account". I contacted both Ubisoft Support and Maniaplanet Store support but none said they were responsible for the case. What can I do now? The username in question is the same as my forum username.
Thanks for your help!
So I wanted to return to TrackMania after a 4-or-so-year hiatus (registered when TM2: Stadium was free for 15 days for the first time) and I found my account lost. When I tried the in-game reset password function I got an error message:"There is no mail in the account". I contacted both Ubisoft Support and Maniaplanet Store support but none said they were responsible for the case. What can I do now? The username in question is the same as my forum username.
Thanks for your help!
Re: Basic help (technical and account/key)
Hi,
Maybe you didn't reach the Ubisoft support at the right address. Here is the link of the support website: https://support.ubi.com/
They can help you out for any issue linked to your account.
Maybe you didn't reach the Ubisoft support at the right address. Here is the link of the support website: https://support.ubi.com/
They can help you out for any issue linked to your account.
Ubisoft Support
Your Player Page
More information about maniaplanet, support, contents, community activities: useful links
ManiaPlanet technical documentation portal (Dedicated server, Mediatracker, ManiaLink, ManiaScript, Titles...)
Your Player Page
More information about maniaplanet, support, contents, community activities: useful links
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Re: Basic help (technical and account/key)
That is indeed the address I contacted. I can post the chat log here if it helps:Alinoa wrote: ↑02 Jun 2017, 10:13 Hi,
Maybe you didn't reach the Ubisoft support at the right address. Here is the link of the support website: https://support.ubi.com/
They can help you out for any issue linked to your account.
Code: Select all
Nick L: Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
Nick L: Hey, I can see an email registered on this account, do you have access to that email address?
ww123td: I think so
Nick L: Want to let me know what it is and I can verify you have the right one?
ww123td: I have multiple email addresses and forgot which one I registered with
Nick L: It is similar to the username
ww123td: yes I see
ww123td: It could be either -------@-----.com or -------@----.com
ww123td: if it is -------@----.com then unfortunately I cannot access it, the account was stolen
Nick L: --------@-----.com
Nick L: I just sent you a verification email to that address, please refer to that
ww123td: alright, thanks
ww123td: so I clicked the link in the mail
Nick L: Alright, did you receive the reset password email?
ww123td: but I didn't require a change for my ubisoft account password...
ww123td: It was my Maniaplanet account that was lost, the account used in Trackmania and Shootmania series
Nick L: I apologize for that, this is not the customer service for that directly. You can visit
https://us-maniaplanet.nexway.com/contact.html
ww123td: Hmmm... I followed their wiki to here... But anyways, thanks for your help
ww123td: Have a nice day
Nick L: No problem, Is there anything else that I can assist you with today?
ww123td: I think not, see you!
Nick L: Alright, please have a great day!
Re: Basic help (technical and account/key)
hello !
i try to launch tm2 after 1 year for try the new maniaplanet but i cant
i have problem for connect to the game. I launch the game, i put my login : yoshi17
my password... and failed error. (but its the good pw)
i try to reset my password and "wrong email" so impossible to reset or connect to the game...
i have my game key
thanks
yoshi
i try to launch tm2 after 1 year for try the new maniaplanet but i cant
i have problem for connect to the game. I launch the game, i put my login : yoshi17
my password... and failed error. (but its the good pw)
i try to reset my password and "wrong email" so impossible to reset or connect to the game...
i have my game key
thanks
yoshi
Re: Basic help (technical and account/key)
Hello,
I hope i'm right here for that issue.
I guess nadeo banned my maniaplanet account.
Today i was a bit too angry and changed my nickname to "Fuck you *" and a bit later as i wanted to log in the game again, the account didn't exist anymore. It disappeard from the login screen in maniaplanet and as i tried to log in again it just said "invalid username or password" but it's 100% both correct. I tried on the playerpage too --> same problem
I hope you can help me with that.
Greets,
Deli
I hope i'm right here for that issue.
I guess nadeo banned my maniaplanet account.
Today i was a bit too angry and changed my nickname to "Fuck you *" and a bit later as i wanted to log in the game again, the account didn't exist anymore. It disappeard from the login screen in maniaplanet and as i tried to log in again it just said "invalid username or password" but it's 100% both correct. I tried on the playerpage too --> same problem
I hope you can help me with that.
Greets,
Deli
Re: Basic help (technical and account/key)
Have you tried simply hitting "forgot password" and entering your email?
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I also stream and tweet.
Re: Basic help (technical and account/key)
Yes and it says that my login is wrong.
But it's 100% the correct login. I've even checked the login in the log of my server and it's 100% correct.
But it's 100% the correct login. I've even checked the login in the log of my server and it's 100% correct.
Re: Basic help (technical and account/key)
Hi Deli,
The best thing to do is to contact the support to check out to your account details by providing them your key number at https://support.ubi.com/ and then log in to ask for a question.
The best thing to do is to contact the support to check out to your account details by providing them your key number at https://support.ubi.com/ and then log in to ask for a question.
Ubisoft Support
Your Player Page
More information about maniaplanet, support, contents, community activities: useful links
ManiaPlanet technical documentation portal (Dedicated server, Mediatracker, ManiaLink, ManiaScript, Titles...)
Your Player Page
More information about maniaplanet, support, contents, community activities: useful links
ManiaPlanet technical documentation portal (Dedicated server, Mediatracker, ManiaLink, ManiaScript, Titles...)
Re: Basic help (technical and account/key)
Okay my account is back now.
Thank you!
Thank you!
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