Basic help (technical and account/key)

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Aestrom
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Joined: 04 Mar 2018, 08:46

Re: Basic help (technical and account/key)

Post by Aestrom » 04 Mar 2018, 08:52

Hi. I've just returned to TM2 after 1-2 years and have some problems with my account. I can login and play the games, but 2 of 3 keys from my games are gone, and now i can't make any ingame purchases, it asks me validation code. How can i restore my games keys (they all are linked to account)?

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Alinoa
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Re: Basic help (technical and account/key)

Post by Alinoa » 05 Mar 2018, 10:30

Hi,

You can generate a new validation code here : https://www.maniaplanet.com/account/validation-code
What do you by 2 of 3 keys from my games are gone? Can you still access these games? Keys can't be dissociated from your account without the support.
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Aestrom
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Re: Basic help (technical and account/key)

Post by Aestrom » 05 Mar 2018, 10:36

Alinoa wrote:
05 Mar 2018, 10:30
Hi,

You can generate a new validation code here :
What do you by 2 of 3 keys from my games are gone? Can you still access these games? Keys can't be dissociated from your account without the support.
I mean i lost e-mail with activation codes from 2 of 3 of my games. Games itself associated with my account, i can play them, but when i try to make a purchase ingame it says i need validation code, and for validation code i need game activation codes, which are lost. And about this link above, it says i need game key to make validation key.

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Alinoa
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Re: Basic help (technical and account/key)

Post by Alinoa » 05 Mar 2018, 10:41

Ok so you have to contact the support for retrieving your key: https://support.ubi.com/.
One key is enough to generate a new validation code.
Ubisoft Support
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Aestrom
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Joined: 04 Mar 2018, 08:46

Re: Basic help (technical and account/key)

Post by Aestrom » 05 Mar 2018, 11:22

Alinoa wrote:
05 Mar 2018, 10:41
Ok so you have to contact the support for retrieving your key:
One key is enough to generate a new validation code.
Yahoo, i managed to make new validation code with activation code that i have :) Thank you very much for advice :thumbsup:
And i've contacted ubi support 2 days ago, hope they answer me soon.

dinozzo
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Joined: 18 Mar 2019, 17:09

Re: Basic help (technical and account/key)

Post by dinozzo » 18 Mar 2019, 17:20

Hi everyone,

i used this link (/account/validation-code) to generate a new validation code but it says the code is invalid.
I receive an email with a new code but in game it wont work. So far i tried 3 times and even found my first validation code somewhere in my mailbox but non of those 4 codes work out.

I really hope you can help me!

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Alinoa
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Re: Basic help (technical and account/key)

Post by Alinoa » 19 Mar 2019, 11:23

Hi,

Where did you enter your validation code? What is your login?
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dinozzo
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Re: Basic help (technical and account/key)

Post by dinozzo » 22 Mar 2019, 23:40

Hey

my login is di_nozzo and i wanted to donate planets to a server, thats where i entered the validation code

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Alinoa
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Re: Basic help (technical and account/key)

Post by Alinoa » 25 Mar 2019, 10:40

Hi,

Just to be sure, you well used this link for generating a new validation code: https://www.maniaplanet.com/account/validation-code?
Did you use this link for giving planets: https://www.maniaplanet.com/account/planets?
Ubisoft Support
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dinozzo
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Re: Basic help (technical and account/key)

Post by dinozzo » 31 Mar 2019, 20:42

hey

yes i used that link to get a new val. code but i tried to donate planets to a server, not to an other player.
i put 2 screenshots where i was trying to donate plantes on the server via "/donate 100"
i tried that with all codes i got, non works.
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