Basic help (technical and account/key)

[Aestrom]

Hi. I've just returned to TM2 after 1-2 years and have some problems with my account. I can login and play the games, but 2 of 3 keys from my games are gone, and now i can't make any ingame purchases, it asks me validation code. How can i restore my games keys (they all are linked to account)?

[Alinoa]

Hi,

You can generate a new validation code here : https://www.maniaplanet.com/account/validation-code
What do you by 2 of 3 keys from my games are gone? Can you still access these games? Keys can't be dissociated from your account without the support.

[Aestrom]

Hi,

You can generate a new validation code here :
What do you by 2 of 3 keys from my games are gone? Can you still access these games? Keys can't be dissociated from your account without the support.

I mean i lost e-mail with activation codes from 2 of 3 of my games. Games itself associated with my account, i can play them, but when i try to make a purchase ingame it says i need validation code, and for validation code i need game activation codes, which are lost. And about this link above, it says i need game key to make validation key.

[Alinoa]

Ok so you have to contact the support for retrieving your key: https://support.ubi.com/.
One key is enough to generate a new validation code.

[Aestrom]

Ok so you have to contact the support for retrieving your key:
One key is enough to generate a new validation code.

Yahoo, i managed to make new validation code with activation code that i have Thank you very much for advice
And i've contacted ubi support 2 days ago, hope they answer me soon.

[dinozzo]

Hi everyone,

i used this link (/account/validation-code) to generate a new validation code but it says the code is invalid.
I receive an email with a new code but in game it wont work. So far i tried 3 times and even found my first validation code somewhere in my mailbox but non of those 4 codes work out.

I really hope you can help me!

[Alinoa]

Hi,

Where did you enter your validation code? What is your login?

[dinozzo]

Hey

my login is di_nozzo and i wanted to donate planets to a server, thats where i entered the validation code

[Alinoa]

Hi,

Just to be sure, you well used this link for generating a new validation code: https://www.maniaplanet.com/account/validation-code?
Did you use this link for giving planets: https://www.maniaplanet.com/account/planets?

[dinozzo]

hey

yes i used that link to get a new val. code but i tried to donate planets to a server, not to an other player.
i put 2 screenshots where i was trying to donate plantes on the server via "/donate 100"
i tried that with all codes i got, non works.