Account problems

Moderators: w1lla, NADEO

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legor
Nadeo
Nadeo
Posts: 396
Joined: 14 Jun 2010, 14:05

Re: Account problems

Post by legor » 30 Nov 2017, 19:21

Is it better now?

robesas
Posts: 2
Joined: 30 Nov 2017, 18:13

Re: Account problems

Post by robesas » 01 Dec 2017, 00:00

Yeah it's working now ! Thx

fuatmk
Posts: 4
Joined: 29 Dec 2017, 22:50

Re: Account problems

Post by fuatmk » 29 Dec 2017, 22:56

Hello community,
i bought Trackmania Stadium on 27.07.2014 and i played it for few months. But now after 3 years i again installed the game, i cannot play stadium because when i enter my key, which i got via mail, it says this key is already in use. But it is my key! the key is registred under my account name "fuatmk".
Please find a solution. Thank You! :D

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Alinoa
Nadeo
Nadeo
Posts: 4061
Joined: 14 Jun 2010, 11:55
Location: France, Paris
Contact:

Re: Account problems

Post by Alinoa » 31 Dec 2017, 10:37

Hi,

You don't need to enter your key again when reinstalling the game, only your password and login are required.

Cheers :)
Ubisoft Support
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eccieza
Posts: 1
Joined: 06 Mar 2018, 18:47

Re: Account problems

Post by eccieza » 06 Mar 2018, 18:48

im getting the same problem, gets stuck on "importing account information from another server"

my login is "eccieza"

Please fix this

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legor
Nadeo
Nadeo
Posts: 396
Joined: 14 Jun 2010, 14:05

Re: Account problems

Post by legor » 06 Mar 2018, 19:12

It should be fixed now. Thank you for the feedback! Could you please try again?

snaicol
Posts: 2
Joined: 24 Apr 2018, 11:41

Re: Account problems

Post by snaicol » 24 Apr 2018, 11:48

Hi i have the same problem.. Account is "snaicol"

kopriana
Posts: 2
Joined: 24 Apr 2018, 12:55

Re: Account problems

Post by kopriana » 24 Apr 2018, 12:59

Same problem here. I've reset my password but cannot login to either the game or the website. My username is cazza.

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Alinoa
Nadeo
Nadeo
Posts: 4061
Joined: 14 Jun 2010, 11:55
Location: France, Paris
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Re: Account problems

Post by Alinoa » 24 Apr 2018, 15:16

Hi,

Could you give it a try and tell us if it works now?
Ubisoft Support
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snaicol
Posts: 2
Joined: 24 Apr 2018, 11:41

Re: Account problems

Post by snaicol » 24 Apr 2018, 16:54

Alinoa wrote:
24 Apr 2018, 15:16
Hi,

Could you give it a try and tell us if it works now?
All fine thanks :thumbsup:

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