TM2: Lagoon, no Key, not working

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habell
Posts: 6
Joined: 18 Aug 2011, 09:12

TM2: Lagoon, no Key, not working

Post by habell » 01 Sep 2017, 12:14

I bought yesterday the game TM2: Lagoon on UBI-soft. But after paying, no download options (not needed, I played demo, so game is installed).
But I also get no access. I received no game Key, nothing. I phoned UBI soft but they refered to maniaplanet.

How do I get access? Or how do I get my money back :(
My login name is the same as here (habell).
Ordernumber UBIsoft store: 02368501

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Alinoa
Nadeo
Nadeo
Posts: 3826
Joined: 14 Jun 2010, 11:55
Location: France, Paris
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Re: TM2: Lagoon, no Key, not working

Post by Alinoa » 04 Sep 2017, 13:09

Hi,

I invite you to contact the support at https://support.ubi.com/ :)
We can't help you out for a missing key. Only the support or the customers service can help you out.

Best regards,
Alinoa
Ubisoft Support
Your Player Page

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habell
Posts: 6
Joined: 18 Aug 2011, 09:12

Re: TM2: Lagoon, no Key, not working

Post by habell » 04 Sep 2017, 17:37

But they refer to maniaplanet. So no game.

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Alinoa
Nadeo
Nadeo
Posts: 3826
Joined: 14 Jun 2010, 11:55
Location: France, Paris
Contact:

Re: TM2: Lagoon, no Key, not working

Post by Alinoa » 07 Sep 2017, 09:08

Hi,

No you can be helped out for a Lagoon key which is missing for sure. Please forward us the discussion you had by email (I pm you the email address) with the support.
Ubisoft Support
Your Player Page

More information about maniaplanet, support, contents, community activities: useful links

ManiaPlanet technical documentation portal (Dedicated server, Mediatracker, ManiaLink, ManiaScript, Titles...)

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