Bought on Steam, but no CD Key?

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Sandhawk
Posts: 49
Joined: 19 Jun 2015, 04:38
Location: Vladivostok, Eastern Russia
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Re: Bought on Uplay, but no CD Key?

Post by Sandhawk » 26 May 2017, 00:37

Knockin on the Nadeo. Attempt #4. :!:

The main message:
Nadeo, please check the activation of the Lagoon on my Maniaplanet account: max-sandhawk (must be the full version of Uplay)

[Ubisoft Support Ticket: 04792146]

I bought a Trackmania Lagoon in the Uplay store

1. I already have other environments and access to a special beta (Lagoon MPv4 beta+)
2. The game appeared in the Uplay library
3. There is no activation key in account settings. By email, the activation key was also not sent.

Image

Questions:

1. Where is the activation key?
2. How can I determine the activation status of the full version of the Lagoon, if there is also a "Lagoon MPv4 beta+" on the same account?

The amount of planets has not changed, so I conclude that the activation did not happen.


YevheniyB @ Ubisoft Support
:
Hi MaxSandhawk!

Thank you for contacting Ubisoft support.

Recently you asked us about the activation of the game Trackmania Lagoon.

This game has been activated on your account. Recently, games sold in stores Ubisoft Store or Steam, do not have keys, as the key can not be transferred from one account to another, and also, the game remains tied to the account and the key can be used only once.

On this account, the game is activated and available for launch.

In order to access your Trackmania Lagoon game, please follow the instructions below:
Select the Trackmania Lagoon icon in the "Games" section of the Uplay application, and click "Download"
Download and install ManiaPlanet
Launch ManiaPlanet and create an account if you do not already have one
Download and play Trackmania Lagoon via ManiaPlanet

If you are having difficulty logging into your Maniaplanet account, please let me know, provide a screenshot of the error and I will do my best to help you resolve this issue.

If you have any additional questions, please let us know.
To contact us, you can respond to this application via support.ubi.com in the section "My appeals".

Yours faithfully,
Eugene
Ubisoft Support Service
Nadeo, please check the activation of the Lagoon on my Maniaplanet account: max-sandhawk (must be the full version of Uplay)

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danodude
Posts: 176
Joined: 01 Dec 2011, 12:25
Location: Western Australia

Re: Bought on Steam, but no CD Key?

Post by danodude » 26 May 2017, 04:23

Hm its good to know it's not just me. :P

meow81
Posts: 93
Joined: 21 Jun 2013, 14:52

Re: Bought on Steam, but no CD Key?

Post by meow81 » 02 Jun 2017, 21:23

me too, no cd key in steam, i bought from steam, where is the cd key? tm lagoon is installed in mania planet and it is working. full version. the amount of planets is increased. I'm still in time for a money refund from steam, i've played only 12 minutes, for a refund from steam must not go over 2 hours of play , where is my cd key?
I can make a screenshot of the steam program page where should be the cd key but is missing...

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Thrawn46
Posts: 17
Joined: 01 Apr 2016, 09:48
Location: Coruscant

Re: Bought on Steam, but no CD Key?

Post by Thrawn46 » 03 Jun 2017, 09:10

meow81 wrote:
02 Jun 2017, 21:23
me too, no cd key in steam, i bought from steam, where is the cd key? tm lagoon is installed in mania planet and it is working. full version. the amount of planets is increased. I'm still in time for a money refund from steam, i've played only 12 minutes, for a refund from steam must not go over 2 hours of play , where is my cd key?
I can make a screenshot of the steam program page where should be the cd key but is missing...
Apparently there is no CD key any more. Logging in with your ManiaPlanet account after having bought the game will assign it automatically.

Edit: Yeah, they say that in the mail above don't they :P So if you bought the game and can play, everythings in order ;)

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