Basic help (technical and account/key)

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Cerovan
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Basic help (technical and account/key)

Post by Cerovan » 23 Feb 2012, 11:37

Hi everyone,

This thread is to redirect you on the best places to help you about your issues related to your account/key and technical problems.

If you have an acount or technical issue on TrackMania² Canyon or TrackMania United Forever, please contact the Ubisoft Support : http://support.ubisoft.com

If you have a problem with a TrackMania United Forever key, please contact the Ubisoft Support : http://support.ubisoft.com

If you have a problem with a TrackMania² Canyon key, please contact the GamesPlanet Support if you have bought the game on the official site or the Ubisoft Support if you have bought on the Ubisoft Shop: Have fun on ManiaPlanet!
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om23
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Re: Basic help (technical and account/key)

Post by om23 » 27 Feb 2012, 14:03

Hi,
I bought a key on ebay, where is the suport for this one?

thx
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Cerovan
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Re: Basic help (technical and account/key)

Post by Cerovan » 27 Feb 2012, 14:18

The official site and the Ubisoft Shop are the two only legitimate places where you can buy our games.
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om23
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Re: Basic help (technical and account/key)

Post by om23 » 27 Feb 2012, 14:36

hmmm ok,
but I bought a key on ebay, it is around two months ago.
I played it by myself for a week and gived it than to my clan buddy from tmuf.
after he didn´t played it for a month, I gived it to another clan buddy.
(this not a sharing key, i wanted to give it out to someone who want play it :D)

now the problem is: after a maniaplanet update, it says the key is not activated :(

can´t play it anymore.
thx
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Cerovan
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Re: Basic help (technical and account/key)

Post by Cerovan » 27 Feb 2012, 15:04

om23 wrote:now the problem is: after a maniaplanet update, it says the key is not activated :(

can´t play it anymore.
thx
I suggest you to ask for a refund to the shop. Then if you want to buy the game, feel free to go to one of our shops :thumbsup:
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Re: Basic help (technical and account/key)

Post by om23 » 27 Feb 2012, 15:44

does it means, thet my key is not legal?
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Re: Basic help (technical and account/key)

Post by jonthekiller » 27 Feb 2012, 16:17

om23 wrote:does it means, thet my key is not legal?
Yes

om23
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Re: Basic help (technical and account/key)

Post by om23 » 27 Feb 2012, 16:31

don´t u want to know who sold it to me or check this key?
maybe it is bought from official and sold on ebay than?
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Re: Basic help (technical and account/key)

Post by jonthekiller » 27 Feb 2012, 16:42

om23 wrote:don´t u want to know who sold it to me or check this key?
maybe it is bought from official and sold on ebay than?
It's useless to check your key if you haven't buy this key on Gamesplanet or Ubishop.

It's not authorized to sell a key on ebay.

If you have the link to buy keys on ebay, you can send this at Cerovan by PM.

om23
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Re: Basic help (technical and account/key)

Post by om23 » 27 Feb 2012, 20:43

it´s also not allowed to buy a key from nadeo and sell it than on ebay?
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