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Re: Promotial Key invalid
Posted: 10 Jul 2012, 15:37
by Killrbeauty
Same thing here, I got the email, followed the link in the email, clicked Download, went to the checkout screen, entered my promo code, Box turns red and the "I accept terms of agreement" box below and the continue to checkout button disappear. Seems my code is invalid and trying to continue without hitting "OK" in the promo code box only gives me a "Payment Failed" error. I sent an email to support about it, hopefully this get's worked out soon enough.
Re: Promotial Key invalid
Posted: 11 Jul 2012, 08:23
by luffy30340
Still having that matter :/
Re: Promotial Key invalid
Posted: 11 Jul 2012, 09:45
by Alinoa
maniaplanetshopsupport wrote:Hello,
please contact
support.maniaplanet.en@gamesplanet.com specifying the promo code and the email address you have entered on the checkout.
They should be able to help.
Thanks!
Re: Promotial Key invalid
Posted: 13 Jul 2012, 05:05
by peleh
Did that, what I received.
Thank you for contacting the customer service
In response to your query sent on 10 July 2012, please find below the requested information.
We apologise for the difficulties you experienced when trying to purchase from our site.
We have not received your order as our servers were down for a short time last night.
Please try to make the purchase again.
If the problem persists, please contact us again specifying:
- the game you wish to buy
- the credit card you are using
- the country you are trying to pay from.
- the email address you have used when trying to purchase.
Thank you,
Best Regards,
Fionn
Your Customer Service
http://maniaplanet.gamesplanet.com/shop ... nia-canyon
The code they sent still shows as not valid.
Re: Promotial Key invalid
Posted: 13 Jul 2012, 11:36
by Alinoa
Can you please write the email address you used to contact the customer service?
Thank you
Re: Promotial Key invalid
Posted: 13 Jul 2012, 16:48
by Dimies
Can you please write the email address you used to contact the customer service?
Thank you
I got same problem. they send me new promo code. and it's doesn't work.
When i entered code and press "ok". edit box turn red light, but price changed to 0.0Euro
after i entered my e-mail. and press "confirm your order. i got redirecter to main page. But don't get e-mail with beta code.
So, that's question. It's normal, due high query, or not? Will i get beta key later?
p.s. sorry for my english.
Re: Promotial Key invalid
Posted: 13 Jul 2012, 19:23
by Alinoa
I advise you to send the gameplanet support again at
support.maniaplanet.en@gamesplanet.com
Re: Promotial Key invalid
Posted: 14 Jul 2012, 10:08
by Dimies
Done like you advised. no answer. Still waiting.
Re: Promotial Key invalid
Posted: 14 Jul 2012, 10:14
by TMarc
Propably you have to wait until your'e next in the line... And now its weekend, possibly you'll have to wait until Monday, so please be patient
