Maniaplanet Forum

Neox94 wrote:

Alinoa wrote:You can contact the Ubisoft support to retrieve your TM² Canyon key at http://support.ubi.com,
then please click on the Ask a question link in the FAQ to send them an email.

I got a response with:

Beachten Sie bitte, dass wir Ihnen nicht weiterhelfen können.
Bitte wenden Sie sich an den Händler , bei dem Sie das Spiel erworben haben. Dort können Sie den Key erneut verlangen.

Which basicly means "We can't help you please contact your vendor you bought the game from, he will give you the key."
But I bought it from maniaplanet <.<

I have received the same answer and I've also bought the game directly from Mania Planet. So I've tried now the support email address from Mania Planet although the FAQ told me to write to Ubisoft Support. So we'll see what they will tell me.

Just registered to say I'm having this issue too, I bought TM2 Canyon *ages* from the Maniaplanet store and have cleared my inbox several times since then, so I email Ubisoft support who tell me they can't help me and to contact the supplier, who tell me to contact Ubisoft support.

What's a guy to do?

You should be able to ask to support.maniaplanet.en@gamesplanet.com to resend you your confirmation mail about your Canyon order