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Forgot Login name, cant reset password

Posted: 01 Jan 2014, 05:09
by feefeemaker
I'll try to make cliffs to make this easy:

+ Bought Shootmania on steam 6 months ago, created Maniaplanet account, played game, uninstalled
+ Fast forward 5 days ago, buy Trackmania, can't login because forgot login info
+ Can't send password reset because it requires login name which I don't know
+ Contact ubisoft support, no reply for 5 days
+ Cant play game offline either

So basically I need my login name so I can reset my password, but since I need to provide my email + login name to do a password reset (lol) I can't..

Going on 5 days now I can't even play the game I bought, which as you can imagine is extremely frustrating

Re: Forgot Login name, cant reset password

Posted: 01 Jan 2014, 11:55
by Omnixor

Re: Forgot Login name, cant reset password

Posted: 01 Jan 2014, 14:41
by TMarc
Did you keep your ManiaPlanet data (Windows My Documents folder -> ManiaPlanet)?
If you did not delete those, with the help of a replay file you can find out your login name as well (using GBXDump).

Re: Forgot Login name, cant reset password

Posted: 01 Jan 2014, 18:39
by feefeemaker
Omnixor, I tried that but I literally just don't remember what I used

Tmarc, I have that folder, but all the data in it is from Trackmania.

Re: Forgot Login name, cant reset password

Posted: 01 Jan 2014, 18:42
by TMarc
If you still don't know or don't find your login, the only solution is Ubisoft support unfortunately.