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Can't create Account

Posted: 02 May 2014, 13:03
by Yelena
Hi
I have bought TrackMania United Forever yesterday but I cant create an account.
After typing the key and click okay message appears: Account creaton Failed :

Found lots of complaints in the last years about it, but none of the tips helped.
Is this a known problem this time ?

Re: Can't create Account

Posted: 02 May 2014, 13:06
by TMarc
Hello and welcome :)
Where did you purchase it exactly? TrackMania store, or Steam?
In Steam the key is automatically activated.
And also please make sure to start TrackMania first in windowed mode,
and check for firewall popup or even check the firewall or antivirus if it is not blocking Trackmania.
TrackMania and ManiaPlanet use Internet Explorer connection settings, and if that is in offline mode, the connection can't be established and also no account can be registered or created.

Btw. this is not exactly the right forum, as we are focused on ManiaPlanet here.

See also here.

Re: Can't create Account

Posted: 02 May 2014, 13:25
by Yelena
It is bought from http://de-ubisoft.gamesplanet.com this is the email where the key came from.

I have tried lots of things.
windowed mode
different pc
without antivirus installed
windows firewall turned off
with wlan. with cable connection without router
installed it 10 times
internet explorer is working. can browse with it

Re: Can't create Account

Posted: 02 May 2014, 14:02
by TMarc
Apparently it is really not working at the moment, I'll inform the official support.
Sorry for the inconvenience :oops:

Re: Can't create Account

Posted: 02 May 2014, 16:45
by Alinoa
Could you please give it a try and tell us if you can now create an account?

Re: Can't create Account

Posted: 02 May 2014, 16:49
by TMarc
Great, it is working again (at least for me) :thumbsup: