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Lost Planets [Resolved]

Posted: 16 May 2012, 09:31
by zootie
Yes as the topic reads, I lost 80,000 planets that mysteriously vanished into a blackhole.

Here's what happened.

I decided to upgrade one of my Canyon servers to a 80k ladder (cost 40k planets)
It was 20-70k before, so I deleted the ladder server. All went well and I got credited 20k planets back into my account.

Next I selected 40-80k and added to the dedicated server, but nothing at all happened.
So I tried again, this time same thing, nothing happened.

So I decided to check my account to see if everything is fine, and alas 80,000 planets gone !! So 2x40k planets came off, but no ladder server.

I even went as far as deleting the server altogether, but the planets are still in a blackhole somewhere.

Really not sure what I did wrong :|

Re: Lost Planets

Posted: 16 May 2012, 20:47
by Dragonlord
Thats really bad zootie, i have been racing on your servers since TMUF, so i doubt you could be at fault, losing so many planets is not a small matter.

Hope you get replied soon.

Regards

Re: Lost Planets

Posted: 17 May 2012, 14:28
by zootie
Yeah thanks Dragonlord.

Just feeling really bad that I asked and received so many donations from many players and now I have to break all the promises, because I lost all those planets. Been awhile now since I reported it to Nadeo with no response, so I guess I will never see those planets again.

:cry:

Re: Lost Planets

Posted: 17 May 2012, 14:52
by jonthekiller
Can you send a PM to Cerovan to explain this problem?

Re: Lost Planets

Posted: 17 May 2012, 16:40
by zootie
I did , about 7 days ago. No response as yet.

Re: Lost Planets

Posted: 18 May 2012, 10:28
by Alinoa
We are aware of your issue and will look at your issue as soon as possible.

Re: Lost Planets

Posted: 18 May 2012, 12:22
by zootie
Alinoa wrote:We are aware of your issue and will look at your issue as soon as possible.
Thanks.

Re: Lost Planets [Resolved]

Posted: 21 May 2012, 18:36
by zootie
All been resolved, thanks very much Cerovan for you help :thumbsup: