i have problems with my key/validation

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virus464
Posts: 5
Joined: 23 May 2017, 21:18

i have problems with my key/validation

Post by virus464 » 23 May 2017, 21:23

hi,
first of all i hope this is the right spot to post.
i dont realy know why the v4 maniplanet panel wouldnt take my game key.
may i get help with that?
virus :thumbsup: :pil

Debug information

Request ID: WSSYQX8AAAEAAFq9DjoAAACT
Date: May 23, 2017 20:14
Code: 500
Status: Internal Server Error

i tryed multiple times over the last weeks

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TMarc
Posts: 15104
Joined: 05 Apr 2011, 19:10
Location: Europe
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Re: i have problems with my key/validation

Post by TMarc » 23 May 2017, 21:42

Did you already had activated it before? Then you don't need to add it again on the new player page.

Of course such a "silly" internal server error is always bad :cry:
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virus464
Posts: 5
Joined: 23 May 2017, 21:18

Re: i have problems with my key/validation

Post by virus464 » 23 May 2017, 22:14

hm, yes it was activated at some point in time i guess.
it is a realy old key i should mention.
i entered it to steam a year ago or so. i had problems to validate the key since then.

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TMarc
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Re: i have problems with my key/validation

Post by TMarc » 23 May 2017, 23:00

Normally, once a key is registered, it does not need to be entered again.
And a key can be registered only once and only to one Maniaplanet account.
It cannot be reassigned to another account.

If you have issues with an existing new key, please first contact the sales support where you got that key, and then Ubisoft directly, via the support page.
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virus464
Posts: 5
Joined: 23 May 2017, 21:18

Re: i have problems with my key/validation

Post by virus464 » 24 May 2017, 16:23

its working now, ty

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