Basic help (technical and account/key)

[lm1z]

So it looks like there was an interface update to maniaplanet.
It's asking me if I want to load Shootmania onto my computer. When it asks for the key I purchased, it says the key is invalid.

Any ideas?

L

[TMarc]

Where did you purchase the key?
If you received a Beta-code only, you have to register this first.
Every necessary details should be written either on the confirmation page that appears right after the purchase process, or in a confirmation mail... do you have this still?

[lm1z]

yeah i've got the key. i assume it was a beta key. purchased it from the shootmania website directly.
i've been playing fine for the past few days.

i just purchased a key for $15.99.
all of a sudden today it's asking me to re-enter the key and telling me it's invalid.

[lm1z]

i wonder if it's because i'm entering in the product key vs. the activation code?
i'm not currently at my home computer so i'll have to try when i get home.

i have both my activation code and my product key readily available.

[TMarc]

yeah better try at home with your preferred setup location for ManiaPlanet.
Please get back here if it is still not working.

[lm1z]

the activation code didn't work.
neither did the product key.

stuck.

[lm1z]

after the 2.1b update, it's saying my key isn't valid and that i only have the demo.
that seems to be the issue and by doing a basic search it seems that this is a problem that has happened before.

[TMarc]

Please go to the player page and check if your key has been validated (you will see the titles you can use):
http://player.maniaplanet.com/

[lm1z]

Once I log in, where do I go?
If I go to Account > Players Keys, then enter my key, I get this:

"This game key is not activated."

[TMarc]

This is very odd.
How can you get the B2.1b update (build 23/01/2013 22:15) if you don't have an account, and how can you have an account without a valid key?
Did you also try to enter the key to get a validation code?
And please also make sure you select to have the "optional updates" there in the settings.

To summarize:
- you have purchased the game
- you have installed it
- you have created a ManiaPlanet account (but how? it should already ask for a key already then?)
- you can't select any title nor play anything
- even on the player page you can't use the key

Did I miss something?

I hope people from Nadeo can help here, I have asked Alinoa to look again here