[SM] I can't activate it on Steam!

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Fox.SV
Posts: 3
Joined: 19 Jan 2013, 10:23
Location: Italy

[SM] I can't activate it on Steam!

Post by Fox.SV »

So, I try to explain the problem as better as I can (bad english, sorry).

I bought and activated shootmania Storm and Trackmania 2 Canyon in September (or October) 2012, but then I lost the Product-Keys. Many weeks ago i contacted Ubisoft Support because i needed my Shootmania key to generate a new code (the code i need if I want to spend planets in shops). Now, using the key Ubisoft sent me, on steam I activated Trackmania 2 and not Shootmania Storm. I contacted again Ubisoft support, asking for a mail with all my keys (TM2, SM, and TM2 Stadium) but they said i must contact Nadeo. When I asked an e-mail address they did not answer and they closed my support thread.

How can I solve this problem and obtain all the keys i bought in order to activate them on Steam?

Thanks a lot, and sorry again for bad ensglish :(
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Alinoa
Posts: 4582
Joined: 14 Jun 2010, 11:55
Location: France, Paris
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Re: [SM] I can't activate it on Steam!

Post by Alinoa »

To recover your shootmania key, please contact your retailer, Gameplanet. Please contact them from your email address used when ordering ShootMania Storm at support.maniaplanet.en@gamesplanet.com.
Ubisoft Support
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Fox.SV
Posts: 3
Joined: 19 Jan 2013, 10:23
Location: Italy

Re: [SM] I can't activate it on Steam!

Post by Fox.SV »

Sadly that email address does not exist anymore, i closed it. Can I use the address i'm using on maniaplanet profile?

Thanks again :thumbsup:
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Alinoa
Posts: 4582
Joined: 14 Jun 2010, 11:55
Location: France, Paris
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Re: [SM] I can't activate it on Steam!

Post by Alinoa »

You can contact them from your current email address. Please provide them with your email address used when purchasing the Storm beta and your order number as far as possible.
Ubisoft Support
Your Player Page

More information about maniaplanet, support, contents, community activities: useful links

ManiaPlanet technical documentation portal (Dedicated server, Mediatracker, ManiaLink, ManiaScript, Titles...)
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