[TM2] key - Already used key

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zluck
Posts: 1
Joined: 25 May 2017, 14:32

[TM2] key - Already used key

Post by zluck »

i bought 'Celebrat10n TrackMania2 Pack' in steam in DEC, 2015
but i can't play now. how can i do?

Transaction ID: 509270001364452550
Payment Method: Visa ending with 30
Purchased: Dec 30, 2015 @ 2:11pm
Celebrat10n TrackMania2 Pack - â‚© 21,990
Subtotal â‚© 43,990
Discount â‚© -22,000 ( -50%)
Total â‚© 21,990
hackie
Posts: 1168
Joined: 19 Jul 2012, 22:43

Re: [TM2] key - Already used key

Post by hackie »

Same problem here with the stadium :shock:
System Specs:
OS: Windows 7 Professionnal x64
CPU: Intel Core i7-6700K / 4 GHz - 8 MB cache
GPU: MSI GTX 980TI GAMING 6G - OC Edition
Motherboard: ASUS MAXIMUS VIII RANGER
RAM : 32Gb Kingston HyperX Savage - DDR4
DirectX 11
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TMarc
Posts: 15255
Joined: 05 Apr 2011, 19:10
Location: Europe
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Re: [TM2] key - Already used key

Post by TMarc »

Did you try to run the game always only from Steam?

If you had been using the same Maniaplanet account for all the games,
then you should be able to run the standalone client (not Steam version), which you can download from the maniaplanet.com page.

Besides this, are you able to login at the new player page?
http://v4.live.maniaplanet.com/
hackie
Posts: 1168
Joined: 19 Jul 2012, 22:43

Re: [TM2] key - Already used key

Post by hackie »

Same here, tried with and without steam and does not work.
System Specs:
OS: Windows 7 Professionnal x64
CPU: Intel Core i7-6700K / 4 GHz - 8 MB cache
GPU: MSI GTX 980TI GAMING 6G - OC Edition
Motherboard: ASUS MAXIMUS VIII RANGER
RAM : 32Gb Kingston HyperX Savage - DDR4
DirectX 11
User avatar
TMarc
Posts: 15255
Joined: 05 Apr 2011, 19:10
Location: Europe
Contact:

Re: [TM2] key - Already used key

Post by TMarc »

I fear the only solution here would be to contact the Ubisoft support for account related queries.
Delicieuxz
Posts: 52
Joined: 02 May 2011, 04:26

Re: [TM2] key - Already used key

Post by Delicieuxz »

TMarc wrote: 30 May 2017, 07:50 I fear the only solution here would be to contact the Ubisoft support for account related queries.
Because I was having issues with my Mania Planet account and games recently, I contacted Ubisoft support, who said they don't deal with Mania Planet stuff, and directed me to contact Mania Planet support. Mania Planet support told me that they only handle Mani Planet store issues, and not account issues, and directed me to Ubisoft support.

So, there's no place to contact for help with TrackMania games. I guess the support is as much a mess as is the Mania Planet front-end, as is the lack of game modes in TrackMania 2 titles.

It seems that Nadeo have their work cut out for them.
matt0926
Posts: 46
Joined: 02 Jun 2017, 20:39

Re: [TM2] key - Already used key

Post by matt0926 »

Delicieuxz wrote: 03 Jun 2017, 03:39
TMarc wrote: 30 May 2017, 07:50 I fear the only solution here would be to contact the Ubisoft support for account related queries.
Because I was having issues with my Mania Planet account and games recently, I contacted Ubisoft support, who said they don't deal with Mania Planet stuff, and directed me to contact Mania Planet support. Mania Planet support told me that they only handle Mani Planet store issues, and not account issues, and directed me to Ubisoft support.

So, there's no place to contact for help with TrackMania games. I guess the support is as much a mess as is the Mania Planet front-end, as is the lack of game modes in TrackMania 2 titles.

It seems that Nadeo have their work cut out for them.
Same problem for me. Check out my thread.
viewtopic.php?f=264&t=41712&p=286541#p286541
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Alinoa
Posts: 4582
Joined: 14 Jun 2010, 11:55
Location: France, Paris
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Re: [TM2] key - Already used key

Post by Alinoa »

Hi,

The support (I mean the Ubisoft support) is used to deal with maniaplanet account issues. Could you please forward your discussion at the email that I provided you by PM?
Ubisoft Support
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