TM2: Lagoon, no Key, not working

[habell]

I bought yesterday the game TM2: Lagoon on UBI-soft. But after paying, no download options (not needed, I played demo, so game is installed).
But I also get no access. I received no game Key, nothing. I phoned UBI soft but they refered to maniaplanet.

How do I get access? Or how do I get my money back
My login name is the same as here (habell).
Ordernumber UBIsoft store: 02368501

[Alinoa]

Hi,

I invite you to contact the support at https://support.ubi.com/
We can't help you out for a missing key. Only the support or the customers service can help you out.

Best regards,
Alinoa

[habell]

But they refer to maniaplanet. So no game.

[Alinoa]

Hi,

No you can be helped out for a Lagoon key which is missing for sure. Please forward us the discussion you had by email (I pm you the email address) with the support.