Lost playerkey -> validation code generation

[CrunchZ]

Hey guys!

because my account is pretty old, I unfortunately lost my playerkey + E-Mail to it. As you need a validation code, which I don't have, I do need my playerkey back or need a new one. I already wrote to Ubisoft Support, 4 weeks ago, no answer.

I just thought about, if I buy Canyon (non-Steam), do I get a key, which I can use for generating a new validation code? I need this to be answered, because I don't want to waste 20 euroes. Thanks.

Or any other solutions for this problem?

Regards.

[nighthawk4571]

Hi CrunchZ

If you bought the game through Ubisoft, I guess you should try contacting them one more time: https://support.ubi.com/en-GB.

If you bought it through the NADEO (Maniaplanet e-shop team) site, you could try sending your request, including your Player Name (login) and the email address you used at the time of purchase, to: support.maniaplanet.en@gamesplanet.com.

If Nexway, try: ( Maniaplanet/Nexway Customer Care) maniaplanet_en@nexway.com or https://eu-maniaplanet.nexway.com/contact.html
Their account page: https://eu-maniaplanet.nexway.com/accou ... count.html/ You can find your Activation Code here.

It might also be an idea to send a pm to Alinoa, as she often helps with Ubisoft support issues:
memberlist.php?mode=viewprofile&u=60.

Good luck! ...

[CrunchZ]

Hi CrunchZ

If you bought the game through Ubisoft, I guess you should try contacting them one more time: https://support.ubi.com/en-GB.

If you bought it through the NADEO (Maniaplanet e-shop team) site, you could try sending your request, including your Player Name (login) and the email address you used at the time of purchase, to: support.maniaplanet.en@gamesplanet.com.

If Nexway, try: ( Maniaplanet/Nexway Customer Care) maniaplanet_en@nexway.com or https://eu-maniaplanet.nexway.com/contact.html
Their account page: https://eu-maniaplanet.nexway.com/accou ... count.html/ You can find your Activation Code here.

It might also be an idea to send a pm to Alinoa, as she often helps with Ubisoft support issues:
memberlist.php?mode=viewprofile&u=60.

Good luck! ...

Thanks, so far. I pm'd Alinoa for the Ubisoft ticket. Also, if that won't work, I will probably write to the maniaplanet support@gamesplanet, 'cause I bought it through Nadeo.

[CrunchZ]

"Message could not be sent."

[TMarc]

Probably the wrong mail.

From Germany - if you really used Gamesplanet for your purchase, it is: hilfe@gamesplanet.com (source: https://de.gamesplanet.com/support)

Nowadays the Maniaplanet store is done by Nexway.

The best is now to wait for an answer from Alinoa, since "spamming" various support hotlines would only increase their overload.

[Alinoa]

Hi CrunchZ,

I pm you ^^

For recovering keys, you have two options:
-either contacting the customers service of the shop where you bought the game
-either contacting the Ubisoft support: https://support.ubi.com/