Lost account

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HELPME
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Joined: 22 May 2019, 13:30

Lost account

Post by HELPME » 22 May 2019, 13:39

Hello,

Some months ago someone gifted me trackmania² : stadium (steam key), i wanted to play again but i could not remember my login, so i created another account but it says that the key is already activated.

I asked ubisoft and they can't help me since i don't have the bill, what i should do please ? Thanks.

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TMarc
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Re: Lost account

Post by TMarc » 22 May 2019, 13:46

Why did you not tell Ubisoft the game key Steam shows under CD-key?
Unless it is not there anymore.

Did you create own maps, or save replays while you were playing with the initial account?
From those files the login can be extracted using a tool called GBXDump (search in the internet for it).
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HELPME
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Joined: 22 May 2019, 13:30

Re: Lost account

Post by HELPME » 22 May 2019, 13:54

TMarc wrote:
22 May 2019, 13:46
Why did you not tell Ubisoft the game key Steam shows under CD-key?
Unless it is not there anymore.

Did you create own maps, or save replays while you were playing with the initial account?
From those files the login can be extracted using a tool called GBXDump (search in the internet for it).
Thanks for the fast reply,

I did, i even attached a screenshot but looks like its not good enough (translated from french with google translate) :
I am sorry to read that you have not managed to find proof of purchase for this game.

However, for security reasons, I must verify that you are the owner and without this document I am unfortunately not able to help you recover your account.

I can understand if this is not the answer you were looking for and apologize for the inconvenience.
I have not created any map or saved replay.

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TMarc
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Re: Lost account

Post by TMarc » 22 May 2019, 14:08

Could you ask the person who gave you the key?
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HELPME
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Re: Lost account

Post by HELPME » 22 May 2019, 14:17

TMarc wrote:
22 May 2019, 14:08
Could you ask the person who gave you the key?
Unfortunatly not, got this key on a giveaway on jeuxvideo dot com forum and i can't find this generous guy anymore...

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Miss
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Re: Lost account

Post by Miss » 22 May 2019, 14:31

Do you not have an email about your Maniaplanet account restration anymore?
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HELPME
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Re: Lost account

Post by HELPME » 22 May 2019, 14:37

Miss wrote:
22 May 2019, 14:31
Do you not have an email about your Maniaplanet account restration anymore?
Not anymore, i think i had to delete it

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TMarc
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Re: Lost account

Post by TMarc » 22 May 2019, 14:47

That's unfortunate, and there is no solution for that.

Well, if you enjoyed the game, you could purchase a new key ;)
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HELPME
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Re: Lost account

Post by HELPME » 22 May 2019, 15:01

TMarc wrote:
22 May 2019, 14:47
That's unfortunate, and there is no solution for that.

Well, if you enjoyed the game, you could purchase a new key ;)
Ok ;)

Will I have more luck with steam support or i can delete this game permanently from my steam library ? :)

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TMarc
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Re: Lost account

Post by TMarc » 22 May 2019, 15:07

Steam does not know which Maniaplanet account you used.
What you could do in last resort is to write a PM to Alinoa here. Indicate her your key, the mail adress you have used for the registration, and perhaps they can check one more time.
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