[CLOSED] [TM2] REFUND(recipient email address mistake)

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oOR3MIOo
Posts: 6
Joined: 15 Sep 2011, 20:40

[CLOSED] [TM2] REFUND(recipient email address mistake)

Post by oOR3MIOo »

I know this was a completely stupid thing to do but i accidentally entered the wrong email address for my trackmania2 activation key, instead of entering oOR3MIOo@gmail.com i accidentally entered it for .co.uk . I was wondering whether I could get a refund or have my recipient address changed to oOR3MIOo@gmail.com instead. Thank you
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kalimerre
Posts: 1165
Joined: 15 Jun 2010, 11:05
Location: Paris

[TM2] REFUND(recipient email address mistake)

Post by kalimerre »

where did you buy the game ?
oOR3MIOo
Posts: 6
Joined: 15 Sep 2011, 20:40

Re: REFUND(recipient email address mistake)

Post by oOR3MIOo »

From the official trackmania website (www.trackmania.com)
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kalimerre
Posts: 1165
Joined: 15 Jun 2010, 11:05
Location: Paris

Re: REFUND(recipient email address mistake)

Post by kalimerre »

Contact : Support.maniaplanet.en@gamesplanet.com
In this mail explain your problem and try to include these informations : the order ID, the mail used to do the purchase and/or the Paypal transaction ID.
oOR3MIOo
Posts: 6
Joined: 15 Sep 2011, 20:40

Re: [CLOSED] [TM2] REFUND(recipient email address mistake)

Post by oOR3MIOo »

ok, when buying my copy of trackmania 2 canyon, i had to enter an email address for the key to be emailed to on the website in the CHECKOUT section, i accidentally used the address oOR3MIOo@gmail.co.uk, only to find out that my gmail account is oOR3MIOo@gmail.com as .co.uk addresses dont exist for gmail.

Order ID: 1575336
paypal unfortunately was not used as i do not have an account.
Sorry for the trouble and if possible can another confirmation email be sent to the correct email address @ oOR3MIOo@gmail.com

thank you
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kalimerre
Posts: 1165
Joined: 15 Jun 2010, 11:05
Location: Paris

Re: REFUND(recipient email address mistake)

Post by kalimerre »

kalimerre wrote:Contact : Support.maniaplanet.en@gamesplanet.com
In this mail explain your problem and try to include these informations : the order ID, the mail used to do the purchase and/or the Paypal transaction ID.
You need to send a mail not reply here
oOR3MIOo
Posts: 6
Joined: 15 Sep 2011, 20:40

Re: [CLOSED] [TM2] REFUND(recipient email address mistake)

Post by oOR3MIOo »

yeah sorry didnt realise i already have now though, is there an estimate on how long this will take? i am anxious to play :)
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kalimerre
Posts: 1165
Joined: 15 Jun 2010, 11:05
Location: Paris

Re: [CLOSED] [TM2] REFUND(recipient email address mistake)

Post by kalimerre »

Normally 48hours (depend of number of mails).
oOR3MIOo
Posts: 6
Joined: 15 Sep 2011, 20:40

Re: [CLOSED] [TM2] REFUND(recipient email address mistake)

Post by oOR3MIOo »

ok thank you very much for the help i apologise for the trouble, looks like im on tmnations for the time being then ^^
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