Can no longer play online, only offline play availible

[mees]

same proplem can not play solo and multiplayer

login : mees_calin_tm2

[Wormii]

I have one problem too...When trying to connect to the internet (when clicking "multiplayer") I got a message Could not initialize the network. What does it mean? I checked the F-secure settings already and it's nothing wrong there. I can even see forum post updates and friends online but playing multiplayer is impossible. When I tried to drive online, ManiaPlanet simply crashed and I had to use ctrl+alt+del to close it.

Would be really nice to play online too ^^

[stopscopiesme]

I have had the same problem, but heres my deal: I have not bought more than one game on my computer. My friend from germany bought my game for me, and I installed it on my computer and I've had no issues. Now I cant log into solo or multiplayer either.

Could someone help me with my account as well???
I would really appreciate it!

I made this thread and was redirected here:
http://forum.maniaplanet.com/viewtopic.php?f=9&t=6434

[stopscopiesme]

I just tried again to log on. this time it asked me for my registration key again. it said my profile didnt have one and i needed to enter one. I entered the key I got in my email like i did the first time, and then it said that key was not activated, and couldnt log me in.

What do I do???

[mees]

"You are not online"

Zitat von Cerovan »Nadeo

Hi everyone,

If you have this issue, please contact the GamesPlanet Support, your key has been deactivated. It was for a potential fraud issue or an issue with your bank/payment issue. To resolve this situation contact them as soon as possible.

You can contact them at this address : support.maniaplanet.en@gamesplanet.com

Sorry for the disagrement.

send a mail and gl

[stopscopiesme]

Thank you.

[stopscopiesme]

This was the email I received today from support.maniaplanet.en@gamesplanet.com:

Please contact the following technical support if you're experiencing any difficulties with your ManiaPlanet account or the game itself:

support@nadeo.com

In particular, they will be able to help for the following issues:

Account creation problems:
- "Key already in use" error message
- "Cannot create account" error message
- "Unknown account" error message
All in-game issues

Wanted to post an update to save other people time. I'm hoping the rep understood that it was not a "key already in use" error that I received, but a "key not activated" error that I received. But alas. Hopefully I'll get somewhere today. This is entirely frustrating.

[Cerovan]

What's precisely your error, if it's "Key is already used", you have to see with GamesPlanet (but send me a PM with the mail that you've used to contact them and make the purchase). I'll clarify with them

[stopscopiesme]

I got the error "key is not activated".

The response I received:

Hello,

Apparently your key seems deactivated by GamesPlanet, you should contact them to know why (certainly a potential fraud issue or a payment issue).

Sorry for the disagrement
Nadeo

My response:

I ALREADY CONTACTED THEM. THEY TOLD ME TO CONTACT YOU.

WHAT DO I DO NOW????

[Magnusiem]

After 5 days of mailing back and forth with support I got a mail telling me I could either get a new key or a refund so I choosed refund. So now me and my gf will share her account and use a pirated version for playing against eachother.

Thanks for the help.