[TM2][CONNECTION] "You are not online"

[ZayCon]

Hi everyone,

If you have this issue, please contact the GamesPlanet Support, your key has been deactivated. It was for a potential fraud issue or an issue with your bank/payment issue. To resolve this situation contact them as soon as possible.

<span>You can contact them at this address : <a href="mailto:support.maniaplanet.en@gamesplanet.com" class="smarterwiki-linkify">support.maniaplanet.en@gamesplanet.com</a></span>

Sorry for the disagrement.

Why the hell is so many key's deactivated? And how can this problem be cd-key-related, as I've not used it yet?

[kalimerre]

Maybe because you have problem with payement and you buy two key. It's a protection

[TotallySucks]

Would have been good if I was notified of this "protection" a week ago.

[ZayCon]

This is the answer I got on my e-mail:

"Hello,

Your account and your activation key have not been cancelled by our service so it must be a technical problem.

Please contact back Nadeo."

Right now I seriously LOVE Nadeo! This stuff is awesome <3

I'm starting to get really pissed of now. It shouldn't be necessary to go through all this for a game that you've paid for?

[TotallySucks]

Interesting that you got a reply - when did you email them? I sent an email 4 days ago and have not received a reply yet. Guess I should try again.

[ZayCon]

I sent the e-mail on Monday, and got my answer the day after. Sent a new mail to Nadeo yesterday, so hopefully I'll get my answer today.

[TotallySucks]

Well I sent an email to support and got a reply saying my CD key is fine. I gave the game another try today and lo and behold, it actually logged in! So it seems to be working now. No idea what fixed it.

[ZayCon]

I sent an e-mail with all the information about what I had tried out, including tweaking the windows host-file. Then I got a replay from Nadeo, telling me to fix the host-file. Then I sent an e-mail (on the 28.09.11) where I said I already had done that, and I haven't got a reply yet.

EDIT: But now it actually seems like it's working.

[minotaur]

I have the same issue. I bought the game in beta status, installed on the same PC (on two hard drive's two OS), but I didn't have all the time of the world to play it, just a few times a week.

Now that I'm back from my holiday, I can't run it.

I also sent an email to support, and will write back here as soon as I get an answer.

Damn.

(I got error 12002 message)

[hemlock]

I 'just' bought this game yesterday. Played it a couple hours last night, played around making a car this morning and came back a couple hours later to get this error.. I just payed for this game not even 24 hours ago and my key gets de-activated.. Completely unacceptable. This is my first experience with NADEO and I have to say I'm not impressed. Just sent in an e-mail, I'm at least hoping for a quick resolution.