[TM2] Key - Player key missing when purchasing via Steam

[TatharNuar]

What is the Bug? The player key is not given when purchasing TM2 Stadium via Steam. Steam also does not have a key on record for Canyon.
How can I reproduce it? Purchase TM2 Stadium through Steam. Activate a Canyon player key on Steam.
What is my expectation of this bug? A player key should be in the CD Key window in the Steam library.

-Hardware: Intel Core i5-3570, Nvidia GeForce GTX 660 Ti, 32 GB of RAM at 1600 MHz, 256 GB C:\ on SSD
-System and system account type: Windows 7 Professional 64-bit, administrator account type, UAC enabled
-Network: 40/5 Mbps cable, 802.11g wireless LAN
-Default browser: Comodo Dragon 22.1.1.0 (based on Chromium 22.0.1229.94)
-Antivirus and firewall: Comodo Internet Security

[_w_i_b10hanno]

Same problem here :S

[TMarc]

The key should be given automatically, it seems to be a real issue actually, and it is under investigation.

[index]

Hi TMarc,

i have the same problem. I bought TM² Stadium on Steam and it´s working on both installations (Steam and Maniaplanet), but i got no mail from either Steam, Maniaplanet and in this case Paypal.

The key should be given automatically, it seems to be a real issue actually, and it is under investigation.

Who did you contact?

Kind regards!

[TMarc]

Hi TMarc,

i have the same problem. I bought TM² Stadium on Steam and it´s working on both installations (Steam and Maniaplanet), but i got no mail from either Steam, Maniaplanet and in this case Paypal.

The key should be given automatically, it seems to be a real issue actually, and it is under investigation.

Who did you contact?

Kind regards!

First thing, from PayPal you would only get a confirmation of the money transfer as such.
No account information, no key, nothing there. But you definitely should receive some kind of receipt as proof of purchase.
If you login to your PayPal account, can you see the transaction? Was it successful?
Second, if you purchase it on Steam, ManiaPlanet is out of the game, until you finally create a ManiaPlanet account.
And for this you would actually need the key.
But actually there is the open beta, for which a key is not needed, so this is the reason why the game is still working.
You now should see a blue shaded "BUY STADIUM" button on the upper left corner, btw.

If the open beta was over, it would certainly look different if Stadium was only available for purchase.

I presume the actual issue is that somehow Steam doesn't relay the purchase to Ubisoft, and Ubisoft doesn't return the key (if it is the actual working model, I don't know).
Perhaps it is only a matter of time until the orders are processed correctly, and the keys are sent later only.

I contacted our CM Alinoa, but she doesn't know more about it at the moment, as she also only can relay to the sales department

[Alinoa]

We forwarded this issue to the Steam support. I hope they will be able to display maniaplanet keys in Steam soon.
However you don't need your key to use your account when launching maniaplanet without Steam and your Steam key is automatically activated on your player page

[Ranzou]

Same problem here... we get the order confirmation mail but no key...
So if i understand correctly this is looked into and the keys will be send later via e-mail?

[Alinoa]

No you should be able to see your key in Steam later I think so.

[Ranzou]

Okay, hope this get's solved soon!

[Jalles]

I have the same problem... I cant use all features of my mania page because of that... i've send email to steam and nothing until now...