Scam?

[NightRage]

Got this email the other day from The ManiaPlanet e-shop team <support.maniaplanet.en@gamesplanet.com>



Dear customer,



We would like to inform you that ManiaPlanet e-shop has put a verification process linked to the payment step of your purchase into effect in order to fight fraud and protect the cardholder (or the holder of any other e-commerce payment form) from any wrongdoing.

Your order n°2984027 underwent that verification process and could not succeed. The payment was automatically cancelled and no funds will be withdrawn from your account. As a result, you won't receive your order.

To enable us to process any future orders you would like to place with us, we invite you to contact our Customer Support team at the following address: support.maniaplanet.en@gamesplanet.com and send us the following details:

The original data from the cancelled order, present in this email
Your name and surname
Your email address
Your home address
Your telephone number
Indication of the country in which your bank account was created and/or your credit card was issued.

For your own safety, we ask that you do not send your credit card number in this email.

Our Customer Support team will process your request as soon as possible.

Thank you for continuing to shop with us and we look forward to serving you in the future.

See you soon on http://us-maniaplanet.gamesplanet.com


...


This sounds like a scam... Is it? Especially considering the charge still shows up on my account history.

[phil13hebert]

This looks like a scam, because they want too much info. Also, if the charge is on your account history, it's another proof of scam

You should wait for someone from Nadeo to answer you

[TMarc]

It is not scam at all as those are the official addresses of the US support.
Please check your bank account in a few days, you will see that you have not lost any money.
From time to time, this happens, due to credit card issues.

You might want to contact the support as requested,
so you can confirm you are the holder of the credit card,
or you simply try to purchase the game using a different payment method