TM2 Lagoon bought, activation key not working?

[Alter-Fox]

Hi Nadeo, Ubi and Forumites

I managed to scrape up just enough cash to buy TM2 Lagoon and I made my purchase (I have my receipt if that's helpful to you). However, when I entered the series of characters under "activation key #1" into the "keys" tab on the "main" maniaplanet station all the game did was tell me the key was now registered to my account. No download started and if I go to Lagoon in the store the green button that should now say "Install" still says "buy full game".

If I enter the key I received on my player page instead it tells me "this game key is unknown".

I may take this to Ubi support as well but first I want to be sure that key #1 is for the game and I'm not going to receive another email in a few hours with a second one.

EDIT: I've contacted maniaplanet store support and got an email back stating in some vague terms that they couldn't help me because they "could only answer maniaplanet-store related questions." I don't understand why this wouldn't count but as long as my problem does get solved this evening, I'm not picky about how.

[Chris92]

Where did you buy TM² Lagoon?

[Alter-Fox]

I bought it from this page: https://eu-maniaplanet.nexway.com/games ... 23721.html
Not Steam or Uplay.

[Chris92]

Try contacting the Ubisoft support, they might be able to help.

If they aren't, then you'll have to wait until the NADEO folks get back into the office next week.

[Alter-Fox]

The ubisoft help won't let me select a platform for trackmania lagoon and won't let me submit a support request without one.

EDIT: I spoke to ubisoft support anyway (I have some secrets ), they believe the store gave me a bugged key that was region locked to the EU and it doesn't work since I'm in North America. The only solution they could see was to get a refund from the store and buy the game again through steam. Getting a refund would take a week (if it happened at all, these prepaid cards can be finicky with these things) and as I alluded in my original post I would not be able to afford to buy the game again until that happened. There has to be a better way.

And I very much hope the Nadeo folks can help me find it before the weekend is over and this gets buried under a pile of threads from people talking about using the product I've paid for but not received.
Suppose that means I should send Hylis a PM.