HDD Died - How to redownload? +problem

[DrownedOut]

Okay, this is a mess, so bare with me.

HDD died. I have since deleted the e-mail sent with the cd-key. I had originally kept this in a file on my old drive for a backup. I've never actually had any hardware failure in the 7 years I've been playing online PC games, so I have never been in a position such that needing hard copy backups was necessary. This is the first time I have been in this position.

I have my original credit card statements showing the purchase, my login, my password, my personal info, etc. I'm on the same computer, same IP, my player page shows I have almost all the medals, etc. I even have a world record at the moment (unless it was beat in the passed few days since I've been online).

But I cannot find out how to redownload the game. What do I do? I purchased directly from Nadeo and don't see a support/ask-a-question type of page. Who can I contact? Is there a phone number? Or online support?

Thank you for any help and feedback.

[jonthekiller]

You can download the game on your playerpage with your validation code : http://player.maniaplanet.com

You can ask a new validation key too if you need with your playerkey.

[DrownedOut]

That's what I read elsewhere but I'm confused. It says to enter the validation code to redownload the game. But then it says I have to enter the player key to get the validation code. I don't have either.

I didn't keep the cd-key because I didn't think it was necessary. I have 160 Steam games on my account, I can log into any computer in the world and get my cd-key for any of them. I can login to Direct2Drive and get my cd-keys for the 5 games I have from them. I can login to Battle.net and get all my player keys for every Blizzard game. I can login to Impulse Driven and get my player key for Deus Ex HR (only game I have from them). I can login into GamersGate and get my 3 keys for the games I have from the. I can log into NCSoft and get my player keys for Guild Wars and Aion.

I didn't bother keeping the cd-key because every other game I have ever bought, and word argue every other digitally distributed game in the world, has the option to login to their site and retrieve your key for a redownload.

I don't mean to come acros rude, I am just frustrated, I have disliked losing my harddrive and retrieving game downloads.

So am I missing something obvious here?

Thanks again.

EDIT: I am currently on my player page (rank 28th in the world atm hehe). I see no way to contact Nadeo, or support, how do I go about doing that.

[HaagseSmurf]

In a previous mail Cerovan of Nadeo answered to someone who lost his key as well:

If you have bought the game on GamesPlanet, please contact them at support.maniaplanet.en@gamesplanet.com but if it's Ubisoft, contact them at http://support.ubisoft.com

http://forum.maniaplanet.com/viewtopic. ... key#p69529 (original post)

Good Luck!!

Greetz,

[DrownedOut]

Thank you HaagseSmurf. I have just sent GamesPlanet an email.

I read in another thread that they were going to be implementing a way to retrieve your key in the future (besides how it currently is).


Man I swear, I have never had a hardware failure before and am utterly kicking myself right now for never backing anything up.

[HaagseSmurf]

I have an external HD connected to my pc, and my pc makes a backup every week on the external HD.
So if everything crashes (hopefully not my external HD ) i still have a backup thats 1 week old at the max.

You can also make a worddocument where you can put in all your key's, passwords etc etc.
Protect your worddocument with a password and send it to your own online mailadres, like Gmail, hotmail or anything online that you can reach everywhere in the world without needing your own pc.

Good luck with retrieving your game

Greetz,

[DrownedOut]

Thanks again.

Ironically, I had a text document in the My Documents folder that was a backup like you suggest. But it was lost with the hard drive.

I think I'll be making a DVD back up and look into something more substantial as well.

[DrownedOut]

Well, only took a few hours and some confirmation emails and the abligingly resent me cdkey and download link.

I was worried at first, probably from the stress of losing my HDD, but they came through with some rather excellent customer service.

[HaagseSmurf]

Nice to hear that your problem is solved so quickly!!!

Greetz,

[denbob]

Glad your problem was sorted so fast for you, some of us it wasnt so easy, its taken me a month of emais backwards and fowards to ubisoft technical surpport (that was pointless) maniaplanet surpport and nadeo to get my player keys problem sorted.
Today i finnaly got my new keys and everthing is happy again in the land of tm2 canyon for me, so at least we can be sure that all the people involved in these kind of problems can get the job done (even if it does take a long time)
I sent a big ty to maniaplanet and nadeo for there help