Validation code not valid...

[Nesrally]

After downloading the new rabbid cart, i got a new validation code in mania planet, and copy and paste this. Got the message; validation code not valid... Tried it again 3 times, got a new one and tried it again... same... Whats wrong ? Same happened also to the 3 days free trial of Canyon. I order that one for my GF, and she got a code by mail. Made a new profile in my game and copy and paste the code; Not valid.....

[jonthekiller]

You can generate a new validation code in your playerpage with your playerkey : http://player.maniaplanet.com

[Nesrally]

Did it for n`te time, still says: the game key is not valid......

[jonthekiller]

Please send a mail at support.maniaplanet.en@gamesplanet.com and explain your problem with your key.

[Nesrally]

Did it, and now im more confused than ever.... Got a mail back telling;
"I am unaware of the game "rabbid cart"
Please supply me with the order number for the game or the email address you used to purchase it.
In order to help us diagnose your problem please provide a screenshot of the error message.
You can do this the following way:
1. Press the Prt Scr (Print Screen) key when you want to capture the screen.
2. Select 'Paint' from Start-> Programs -> Accessories -> Paint
3. Press Control-V to paste the screenshot
4. Select File-> Save as...
5. Type in a name and select JPEG as the type
6. Click save
7. Attach to an email in response to this email.
Thank you,
Best Regards,
Fionn"

They dont know what is Rabbid Cart ! ! ! ! Is this the level of customer service we have to live with`? ? ?